Aliments du Québec Netiquette

Aliments du Québec’s social media platforms are spaces for conversation and discovery, where we share our pride in Québec foods, the businesses that produce and/or process them, and the people who contribute to Québec’s vibrant biofood sector.

We welcome discussions, questions, comments and the sharing of ideas. Different opinions are natural and welcome! We do, however, ask that all exchanges remain respectful, constructive and considerate.

This netiquette sets out the community guidelines for Aliments du Québec’s social media platforms to encourage positive and respectful conversations.

1. Respect and appropriate conduct

Criticism and differing opinions are welcome, provided they are expressed respectfully and constructively.

The following types of content are not tolerated on our platforms:

• Hateful, discriminatory, racist, sexist, homophobic or otherwise offensive comments;
• Insults, personal attacks, defamatory statements, threats or any form of harassment;
• Vulgar or obscene language, or content that incites violence;
• Any content that is illegal or infringes on the rights of others.

Aliments du Québec reserves the right to hide or delete, without notice, any comment that falls into one of the categories listed above.

2. Keeping conversations relevant

Our social media platforms are dedicated to discovering and showcasing Québec foods, Québec biofood businesses, and our activities and initiatives.

We invite you to post comments and questions related to the topics being discussed.

Aliments du Québec reserves the right to hide or delete off-topic comments that disrupt conversations.

3. Advertising and promotional content

To maintain the quality of conversations, unsolicited advertising or promotional posts and comments are not permitted.

This includes:

• Messages promoting a product, service or business unrelated to the discussion;
• Commercial solicitations;
• Repeated messages (spam).

We reserve the right to remove this content.

4. Authenticity and privacy

Sharing false information with the intent to mislead others, as well as the fraudulent use of accounts, is not tolerated.

To protect your privacy and that of others, avoid posting personal or confidential information in public spaces. This includes personal contact details, financial information or information about another person without their consent.

If your request requires you to share personal information, please contact us by private message or through our official channels.

5. Accuracy of information

Aliments du Québec strives to share accurate, up-to-date information about its activities, its recognition marks, and the products and businesses that display them.

We encourage conversations based on verifiable information.

If inaccurate or misleading information about us is shared, we reserve the right to step in and provide any necessary clarification or corrections.

6. Comment moderation

Aliments du Québec encourages open and constructive conversations. However, we reserve the right to moderate interactions on our platforms to maintain a respectful environment for everyone.

We may:

• Hide or delete, without notice, comments that violate this netiquette;
• Limit interactions with accounts that repeatedly post inappropriate content;
• Block or report accounts whose behaviour repeatedly or seriously violates these guidelines.

Moderation decisions are based on our assessment of the context and nature of the exchanges.

7. Handling questions and comments

We greatly value our community’s questions and comments.

Our team does its best to respond to relevant inquiries within a reasonable time, depending on their nature and the resources available.

However, we cannot guarantee a response to every comment or message posted on our platforms.

Some inquiries may require individual follow-up. In these situations, we may invite you to continue the conversation by private message or to contact our team directly.

8. User responsibility

Comments and opinions posted by users are their own and do not necessarily reflect the views of Aliments du Québec.

Each person is responsible for the content they post and must ensure that it respects copyright, privacy and other third-party rights.

Content posted on social media may remain accessible and be shared beyond its original publication.

9. Changes to this netiquette

Aliments du Québec reserves the right to update this netiquette at any time to reflect changes to its platforms and community management practices.

We invite you to consult it as needed.

Thank you for helping build a respectful and engaged community!